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These data from the 2012 Urgent Care Industry Benchmarking Study are based on a sample of 1,732 urgent care centers; 95.2% of the respondents were UCA members. Among other criteria, the study was limited to centers that have a licensed provider onsite at all times; have two or more exam rooms; typically are open 7 days/week, 4 hours/day, at least 3,000 hours/year; and treat patients of all ages (unless specifically a pediatric urgent care).

A distinction between urgent care centers and most primary care offices and retail clinics is their ability to perform minor procedures. The nomenclature used to describe and report these procedures is the Current Procedural Terminology (CPT), maintained by the American Medical Association.
Acknowledgement: The 2012 Urgent Care Industry Benchmarking Study was funded by the Urgent Care Association and administered by Anderson, Niebuhr and Associates, Inc. The full report can be purchased at

Developing Data: July/August, 2014
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