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In early 2008, UCA revamped its annual survey in conjunction with researchers at Massachusetts General Hospital and Harvard University with the goal of assuring that the UCA Benchmarking Committee’s efforts produced a scientifically valid report.

Over the coming months in Developing Data, JUCM will present some of the findings from this landmark survey, to which 436 urgent care centers responded.

In this issue: Of those urgent care centers that responded to questions about how they measure quality of care and patient satisfaction, what percentage use standards set forth by national organizations, by non-national organizations, using standards developed by the center itself, or not at all?


Developing Data: January, 2009