The Innovative Power of Criticism

The Innovative Power of Criticism

The following summary of an article that appeared in the January-February 2016 issue of Harvard Business Review examines how the skillful application of the art of criticism can be more powerful than traditional ideation methods in taking products, services, and business models in new, profitable directions. As technology continues to rapidly transform healthcare, urgent care providers must familiarize themselves with methodologies they can employ in developing new value propositions towards growing their businesses. Powerful ideation …

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My Patient Wants to Ruin My Reputationโ€”Now How Do I Fix It?

My Patient Wants to Ruin My Reputationโ€”Now How Do I Fix It?

Urgent message: When a patient says, โ€˜I had a bad experience,โ€™ you should hear, โ€˜I know how you can improve your service.โ€™ Adopt that mindset and youโ€™ll start to welcome even negative feedbackโ€”and learn to use it to your advantage. Did you know there are some urgent care centers who live to get patient complaints? Before we delve into why you should adopt a similar mindset, let’s look at why an urgent care exists. In …

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