Workplace Gossip in Urgent Care: The Impact of Toxic Talk

Workplace Gossip in Urgent Care: The Impact of Toxic Talk

Urgent message: Malicious gossip in an urgent care center can undermine trust, service, and teamwork. Knowing how to spot toxic talk is the first step to rooting it out before it takes hold. ALAN A. AYERS, MBA, MAcc Practice Velocity What’s the harm in a little workplace gossip? Well, consider what happens when a billing manager opines that an operations manager “slept” her way into a job. Or, when a new executive tells a staff …

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