Inaccurate Provider Lists a Major Barrier to Care, Study Finds

Inaccurate Provider Lists a Major Barrier to Care, Study Finds

The first stop for many patients in search of a physician is their health plan’s provider directory. If a new study published in Health Affairs is any indication, though, they might be better off consulting Google—or even the yellow pages—to find their closes urgent care center for prompt attention. The problem is that directories are often inaccurate, with roughly 30% of callers discovering the physician has a specialty other than the one listed in the …

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