Journal of Urgent Care Medicine

Quantifying the Front Door: A Blueprint for Tracking Urgent Care Downstream Referrals and ROI

Urgent Message: Health systems must reframe urgent care from a low-margin cost center to a strategic front door that drives significant returns by utilizing technology to track and maximize “keepage”—the retention of high-value downstream referrals that otherwise leak out of the network. Alan A. Ayers, MBA, MAcc Keywords: urgent care; referral management; downstream revenue; health system strategy; patient retention; return on investment Urgent care is no longer just an access point; it is the strategic …

Algorithmic Prediction of Utilization and Financial Viability Modeling for Point-of-Care Ultrasound (POCUS) in Adult Urgent Care Patients

Urgent Message: The prediction model developed for this study suggests that point-of-care ultrasound implementation could have both clinical utility and fiscal viability in an average urgent care center. Future work should validate the prediction model in a real-world urgent care setting. Key Words: point-of-care ultrasound; POCUS utilization; urgent care ultrasound; return on investment; financial modeling; implementation planning John Weissert; Joshua Russell, MD, MSc, ELS, FCUCM, FACEP; Tatiana Havryliuk, MD Abstract Introduction: Point-of-care ultrasound (POCUS) use …

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