Jennifer Guido For years, revenue cycle management (RCM) has measured success largely by how efficiently we respond when something goes wrong. A claim rejects, someone fixes it. A claim denies, someone appeals it. A balance ages, someone follows up. Technology has made that work faster, but a revenue cycle that becomes exceptionally good at fixing preventable problems is still spending too much time fixing preventable problems. The next evolution of RCM requires us to challenge …
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