Urgent care thrives on repeat visits and positive word-of-mouth from loyal patients. Although many urgent care centers track the percentage of new vs established patients—those who have been seen in the past 3 years—few measure frequency of use by individual patients. This is an important measure used in other service businesses, however, based on the assumption that customers who patronize their favorite businesses more often also spend more money, and encourage others (either in person and …
Read MoreFlu as a percentage of total visits
The following chart, based on a study of over 20,000,000 patients’ records in Practice Velocity’s database of patient visits across the United States, illustrates the frequency of influenza diagnoses between January 2010 and October 2016 relative to total urgent care visits that carried an evaluation and management (E/M) code. The period of December through January is the typical peak of the flu season, although in some years flu outbreaks occur somewhat earlier or later. In …
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