Practice Management
More than a dozen urgent care operators across New York, New Jersey, and Connecticut have filed a federal lawsuit against Solv Health, a platform that hosts a directory of urgent cares with digital features allowing consumers to book appointments. The urgent cares allege in Excel Urgent Care of Astoria PLLC et al. v. Solv Health, Inc. that Solv misrepresented their services, including claims that certain centers did not offer online scheduling when in fact they …
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How free-standing emergency departments (EDs) present themselves to the community continues to cause confusion for patients, ultimately leading to unexpectedly higher medical bills and negative overall experiences. Some free-standing EDs have the term “urgent care” in their name, which many believe is misleading. And now there is at least one effort to investigate a class action lawsuit for patients who accessed what they believed was urgent care—based on the facility’s sign out front—only to find …
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Urgent message: When a physician is dubbed “Tom the Terror,” turning a blind eye can send patients and staff heading for the exit, wreck your reputation, and spark a lawsuit. Here’s what to do instead.LEONARD D. GOODSTEIN, PHD, ABPP, and JOHN SHUFELDT, MD, JD, MBA, FACEP Tom P. is a competent, board-certified emergency physician. He is liked and respected by his patients. But Tom‘s relationships with staffers at the urgent care center where he still …
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