Massachusetts implemented a sweeping healthcare policy in 2009, becoming the first state to ban routine ambulance diversion—meaning that hospitals could no longer divert patients away from busy emergency departments (EDs) and send them to another hospital simply due to overcrowding. Beginning this month, Indiana has adopted a similar measure to eliminate hospital ED diversion. In practice it means hospitals have to be operationally capable of addressing throughput, staffing, and overall capacity no matter what comes …
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