Patients Value Short Wait Times—a Major Selling Point for Urgent Care

Patients Value Short Wait Times—a Major Selling Point for Urgent Care

The average wait times to see a physician across multiple settings dropped 5 minutes in 2017, compared with 2016, but patients continue to confirm that comparatively longer wait times most often equate to lower satisfaction with their overall experience. Given that convenience is one key attribute of urgent care, this offers insight into the ongoing growth of the industry. The most recent data from the Medical Group Management Association reveal that the average wait time …

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