For much of Urgent Care’s history, convenience was our calling card. Walk-in access, extended hours, 7-day availability, and locations close to where people live and work changed what patients expected from healthcare. Convenience helped build this field, but it won’t be the only thing defining our future. Last month, I wrote about the forces reshaping healthcare: growing challenges with primary care access, rising costs, pressure on emergency departments, and employers searching for better ways to …
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