Practice Management Articles

The following table summarizes the 100 largest urgent care operators by number of locations as of April 1, 2025, based on data provided by National Urgent Care Realty and Urgent Care Consultants. Because of the significant number of private operators that also operate facilities with hospital partners, the list delineates health-system-affiliated locations. Duplication is avoided by placing joint venture centers under the operating partner. Data is reported by the parent entity as opposed to regional brands, partnerships, or affiliations. Of the nation’s 14,442 urgent care centers, 5,722 (40%) are operated …
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Alan A. Ayers, MBA, MAcc Urgent Message: While there are seemingly countless applications for artificial intelligence in healthcare, ambient scribes and front desk automation are key solutions that are readily available for adoption by urgent care providers. Citation: Ayers AA. Two AI Trends That Will Change Urgent Care. J Urgent Care Med. 2025; 19(8):xx-xx Artificial intelligence (AI) is rapidly transforming healthcare, and urgent care operators have increasing opportunities to leverage AI in a way that works for patients and providers. While many AI-driven innovations are still in development, 2 solutions …
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Alan Ayers, MBA, MAcc Urgent Message: Legislation for the licensure of urgent care centers has been enacted or proposed in 4 states for 2025, creating state administrative offices that can further define rules affecting operations. Citation: Ayers AA. State Legislation Could Impact Urgent Care Facilities. J Urgent Care Med. 2025; 19(7):43-45 Several states have recently proposed rules calling for the regulation of urgent care centers. While most of the bills have a long journey ahead before possible enactment, urgent care owners and operators should be aware of this push for …
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Urgent Message: Urgent care has long marketed itself as providing immediate care for acutely rising conditions, and true to this reputation, an analysis of clinical and administrative variables in electronic medical records shows the greatest predictor of patient satisfaction is visit duration. Alan A. Ayers, MBA, MAcc Citation: Ayers AA. Shorter Visits Drive Greater Patient Satisfaction in Urgent Care. J Urgent Care Med. 2025; 19(6):37-43 As a retail delivery channel, urgent care depends on future repeat visits and viral word-of-mouth recommendations from satisfied patients, including positive online reviews and social …
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Urgent Message: While legal under circumstances outlined by federal and state law, docking employee pay for violating an employer’s policies may be viewed as demoralizing and unethical versus punitive actions like warnings or suspension. Alan A. Ayers, MBA, MAcc Citation: Ayers AA. The Legality of Docking the Pay of Urgent Care Employees. J Urgent Care Med. 2025; 19(5):41-43 Workers frequently make mistakes on the job. Some are mere oversights that are quickly corrected, while others are significant, negatively impacting the bottom line of the business. When mistakes happen, urgent care …
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