From the UCA CEO

My friends, we have come a long way together in the last 5 years! Let me remind you of how far. My first JUCM column in my second term as CEO at the Urgent Care Association (UCA) in July 2020 was an admonishment to us all: We had to come together if we were ever going to create change on a national level. Over the next 5 years, you did precisely that. Through tremendous adversity, you built confidence in yourselves and in each other. You leaned on and into our …
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It’s an incredible honor to be writing this column as the new CEO of the Urgent Care Association (UCA). I’ve long admired the work of this organization, and over the past several years, I’ve had the privilege of engaging with many of you as a colleague, advocate, and fellow believer in the value Urgent Care brings to healthcare. Stepping into this role feels less like a new beginning and more like a full-circle moment—one that fills me with immense gratitude. Many of you know me from my time leading an …
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Urgent Care people would rather drive change than reactively manage its aftereffects. The same is true of all of us who lead the Urgent Care Association (UCA), College of Urgent Care Medicine (CUCM), Urgent Care College of Physicians (UCCOP), Urgent Care Foundation (UCF), Commission on Ambulatory and Urgent Care Quality (CAUCQ), and our regional chapters. To drive change, you must evolve fast enough to stay ahead, but evolving is usually a messy business. That’s been true of UCA and our affiliates too. We’ve taken a couple of years to really …
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The annual Urgent Care Convention is always my prime time for taking the pulse of the field. I hope you were among those able to join us in Dallas last month! There’s just no substitute for in-person conversations and observations. What I expected to hear is not what I heard. There are a lot of reasons to be pessimistic right now; some of them are new and some are the same challenges we’ve been working through for some time. Reimbursement remains pretty stagnant, staffing is still a challenge, visits have …
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The Urgent Care Convention is the launchpad for many of the new products and services for the year from our vendor community, the Urgent Care Association (UCA), and our affiliates. This year is no exception, so I wanted to tell you about a few big things coming out in May. The first is a new organization. Last year, the UCA Board voted to elevate our quality department into its own organization to better recognize quality in the field of Urgent Care. This move aligns us with other large professional healthcare …
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