Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

Improving Patient Flow in Urgent Care Through Online Appointment Scheduling

Urgent message: Convenient, quality, same-day care is one of the hallmarks of the urgent care setting. Many operators have moved to offer preregistration to speed visits along, but the question of whether an online appointment system would be effective in further improving efficiency in visits has not been studied previously.     Introduction The aim of our study was to evaluate how the implementation of an online appointment scheduling system would affect wait times and …

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How To Add a Personal Touch to Your Urgent Care Practice

How To Add a Personal Touch to Your Urgent Care Practice

  Urgent message: Traditional marketing and advertising only goes so far in building an urgent care practice. That’s why developing personal relationships with patients, staff, and other stakeholders is key to differentiating your practice, driving patient loyalty that results in repeat visits, and spurring positive word-of-mouth in your community.   Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine …

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Preventing Medication Errors in the Urgent Care Center

Preventing Medication Errors in the Urgent Care Center

Urgent message: Medications can heal, but they can also be deadly. That’s why protocols and controls, supported by rigorous and frequent documentation, are needed to reduce the possibility of medication errors in the urgent care setting.   The most recent 10-year study on medical errors by the Institute of Medicine of the National Academies (sponsored by The Centers for Medicare and Medicaid Services) found that medication errors are by far the most common medical errors, …

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Preventing Sexual Harassment in the Urgent Care Workplace

Preventing Sexual Harassment in the Urgent Care Workplace

Urgent message: Recent high-profile sexual harassment allegations in Hollywood and Washington beg the question as to whether urgent care operators should proactively adopt a policy addressing sexual harassment.   Alan Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine.   The #MeToo movement has been sweeping the nation as of late, impacting Hollywood and Washington, DC in immense ways. However, the …

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