Slider Category

Urgent message: Give ample consideration to the key factors—your credit history, taxes, technology, the cost of maintenance, and what your business truly needs—before deciding whether buying or leasing equipment is best for your urgent care operation. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and is Practice Management Editor of The Journal of Urgent Care Medicine. Whether to lease or buy equipment for your urgent care center is a tricky question, and there is no “one size fits all” answer. There are severalRead More
Urgent Message: Urgent care centers that offer occupational medicine services play an important role in protecting the safety of the nation’s workforce. One such service—offering respiratory fit testing—constitutes an important element of that mission while also creating a distinct revenue stream. To truly maximize the potential of offering this valuable eservice, however, it is important to understand the OSHA regulations, secure proper equipment, and assure staff is properly trained to conduct respirator fit tests. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC andRead More
Urgent message: Opioid abuse, addiction, and resultant deaths have drawn the attention of both the medical community and legislative bodies from the local health department to the White House. Urgent care is a frequent destination for addicts trying to secure drugs illicitly—but it also has the potential to be the first stop on the road to recovery. Jason M. Ramos and Robert S. Crausman, MD, MMS Case Presentation Manny is a middle-aged white male who presented to our urgent care for the third time in 2 weeks complaining of severeRead More
 Urgent Message: As some municipalities have considered placing—or have already placed—restrictions on the opening of new urgent care centers in their communities, urgent care developers should understand the legality and business impact of such local moratoria. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and is Practice Management Editor for The Journal of Urgent Care Medicine. Recently, after much consideration, the Manhattan Beach (CA) City Council rejected a zoning ordinance that would have extended a ban on healthcare uses on one of itsRead More
Urgent message: Despite most employees’ abhorrence to meetings, they indeed serve a valuable organizational purpose. The key is to keep them short, focused, free of distractions, and actionable. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and Practice Management Editor of The Journal of Urgent Care Medicine.  The next time you find yourself bored and distracted in yet another meeting, take solace in the fact that you’re not alone; Stephen G. Rogelberg, professor of organizational science at the University of North Carolina inRead More
Urgent message: The rise of self-service technologies means that when patients actually do need to interact with frontline staff to resolve a service issue, their more complicated issues, more stringent demands, and higher expectations require an opinionated and outspoken “controller” personality type to take control of the situation. As urgent care relies on positive of word-of-mouth to drive new and repeat visits, a center not only must deliver an exceptional patient experience, but also resolve complaints and grievances quickly and satisfactorily. Since most problem resolution falls on the customer-facing staff,Read More
Urgent message: Chest pain is both more common and, typically, less concerning in children than in adults. If anything, however, this underscores the importance of guarding against a false sense of safety in low-risk causes, and maintaining vigilance for life-threatening etiologies. SABAH F. IQBAL, MD, FAAP and HANSEL OTERO, MD The case: A 12-year-old healthy African-American boy presents to urgent care with 2 days of midsternal chest pain, which is worse when he’s taking big breaths. It is not changed by exercise or rest, and no medications have been takenRead More
Urgent message: Urgent care’s success in delivering a retail healthcare experience has attracted the attention of private equity and hospital investors; understanding the deal timeline is an essential first step for an urgent care operator interested in buying or selling a business. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC and Practice Management Editor of The Journal of Urgent Care Medicine. Introduction Urgent care centers are popular among investors because they provide consumers with on-demand, extended hours medical care with neighborhood convenience andRead More
Urgent message: As many primary care providers expand their hours and offer walk-in service, the lines between urgent care and primary care become blurred. To remain competitive, urgent care operators will need to more clearly define their value to patient and payers, increase the acuity of services offered to reduce duplication, and become more innovative in their service delivery and partnerships. ALAN A. AYERS, MBA, MAcc Introduction For years, many primary care physicians (PCPs) have looked at urgent care with skepticism. While they realize that urgent care can be aRead More
Electronic health record vendor eClinicalWorks’ has been fined $155 million for violating the False Claims Act. The company’s misfortune could be the urgent care industry’s (and patients’) gain, however, by making it easier for healthcare providers to switch from one EHR system to another. eClinicalWorks was sued over claims that it falsely certified that its EHR met all government criteria and that it failed to adequately test its software before release; to adequately debug systems in a reasonable amount of time; to ensure data portability and audit log requirements; andRead More