Thinking Outside the Box to Bring Urgent Care to the Patient

Thinking Outside the Box to Bring Urgent Care to the Patient

Alan A. Ayers, MBA, Macc Urgent Message: Urgent care is a consumer-driven phenomenon, and physician entrepreneurs continue to evolve the delivery of urgent care services in response to changing consumer preferences, both inside and beyond the brick-and-mortar facility. Citation: Ayers A. Thinking outside the box to bring urgent care to the patient. J Urgent Care Med. 2024;18(4): 31-33. While unregulated by most states, the term “urgent care” historically has come to mean a base offering …

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Flu Season Begins For Urgent Care

Flu Season Begins For Urgent Care

In late November, the Centers for Disease Control and Prevention (CDC) noted that the number of healthcare visits related to influenza, COVID-19, and respiratory syncytial virus (RSV) was particularly high among children, causing concern in communities about this “tripledemic” of respiratory illness. According to Experity data, the first week of October ushered in flu season for urgent care, when positivity rates for the three viruses among all urgent care center visits began to rise.1 Since …

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Considerations for Holiday Hours in Urgent Care

Considerations for Holiday Hours in Urgent Care

Alan A. Ayers, MBA, MAcc Urgent Message: Whether an urgent care center should be open 365 days per year or close on major or minor holidays depends upon factors that influence profitability such as patient demand, competitive positioning, staff availability, payer reimbursement, and the branding impact of after-hours accessibility. As urgent care operators look to the coming holiday season and begin their strategic planning for the new year, many are faced with the question of …

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Urgent Care Scope of Services

Urgent Care Scope of Services

Same-day ambulatory healthcare services are the hallmark of urgent care (UC). Because UC clinicians care for a wide range of conditions and injuries, they need to be proficient in a broad scope of immediate intervention services. In its latest white paper, the Urgent Care Association (UCA) noted that more organizations are moving to a staffing model with nurse practitioners (NPs) and physician assistants (PAs) serving as the primary providers on-site, rather than physicians. This model grew …

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Master the Distinction Between Level 3 and Level 4 Visits with These Best Practices

Master the Distinction Between Level 3 and Level 4 Visits with These Best Practices

A recurring issue for healthcare practitioners is the frequency with which they find themselves contemplating whether a patient encounter should be classified as a level 3 or level 4 office visit. With a staggering 79% of ambulatory patient visits falling within these categories, this query has become exceedingly common among providers. Complicating matters further, the coding guidelines from the American Medical Association (AMA) contain gray areas that can contribute to additional confusion.[1] This article aims …

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Leadership Must Guide Behavior Change for the Next Phase in Urgent Care

Leadership Must Guide Behavior Change for the Next Phase in Urgent Care

Ben Barlow, MD, is Chief Medical Officer of Experity As I’ve discussed before, urgent care medicine is ready for its next phase, and exceptional leadership is needed to make urgent care a shining light within a struggling house of medicine. Engaging your team and setting one priority goal is the best approach for solidifying a behavior change that leads to exceptional results. Picking one goal is the easy part. Getting all team members to engage …

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Leaders Must Prioritize Goals for the Next Phase in Urgent Care

Leaders Must Prioritize Goals for the Next Phase in Urgent Care

Urgent care medicine is still trying to find its place in the vast medical care landscape. At the same time, the whole “house of medicine” is going through yet another challenging time. Our journals and the media are reporting that medical providers are feeling demoralized and uncertain of the future. In some clinics, the medical staff shows up focused only on surviving the day. Considering these organizational issues, it can often feel overwhelming when leaders …

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What Urgent Care Operators Need to Know About Pay Transparency

What Urgent Care Operators Need to Know About Pay Transparency

Urgent Message: As a rising percentage of jurisdictions require disclosure of salary ranges to current and/or prospective employees, urgent care leaders must achieve compliance with pay transparency laws. Alan A. Ayers, MBA, MAcc California, New York, Washington, and Rhode Island are among the latest states to add salary range transparency laws to their books.[1] As of this writing, eight states have enacted such laws, with at least 15 more considering legislation on this topic, including Illinois, …

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Worksite Clinics: Another Competitor or a New Opportunity for Urgent Care?

Worksite Clinics: Another Competitor or a New Opportunity for Urgent Care?

Urgent Message: Employer worksite clinics represent both a threat and an opportunity. Urgent care could lose some volume to no-cost care at work, but new business evolutions include partnering with local employers to develop onsite care models. Alan A. Ayers, MBA, MAcc is President of Experity Consulting and Senior Editor of The Journal of Urgent Care Medicine. Patients today have more options for where they receive care than ever before, which means more competition for …

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