Web Exclusives

The following is a summary of an article originally published in the Harvard Business Review. It explores how, in many organizations, leaders who attempt to elicit honest employee feedback often fail in their attempts to create meaningful dialogue. Urgent care providers must realize they have an important stake in this issue, as research shows when employees can voice their concerns freely, organizations see increased retention and stronger performance. Most leaders will declare that they have an “open door policy” for employees to address their concerns, but in most cases theirRead More
Urgent message: Recording thorough and accurate vital signs supports the urgent care physician in asking the right questions of the patient’s history of present illness, guides the physician in the physical exam, and thus is essential in reaching an accurate diagnosis and devising an effective treatment plan. Imagine you are a medical assistant on duty in a busy urgent care center. A patient walks in, and you check him in. You ask his height and weight, but do not take a measurement yourself. You take him to the exam roomRead More
Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of the operation. [The following summary of the January-February, 2016 Harvard Business Review Article spotlights how organizations are slowly realizing the importance of managing the emotional culture of their workplace. Traditionally, most organizations pay little heed to how its employees feelRead More
Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who live to get patient complaints? Before we delve into why you should adopt a similar mindset, let’s look at why an urgent care exists. In the urgent care business world, you fall into one of two categories: owner or operator.Read More
Urgent message: International travel and high-impact competitive sports combine to equal a strong need for consistent, high-quality medical care that’s immediately accessible. Could your urgent care center provide it? Travel medicine, sports medicine, and episodic injury care are all within the purview of urgent care practice.1 Urgent care physicians and other healthcare providers are often tasked with provision and/or consultation for healthcare management of traveling groups and nonprofessional teams, including sports organizations, charity groups, mission trips, various educational and cultural exchanges, and, in this case, martial arts practitioners. The medicalRead More
Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is trying to find a nearby urgent care facility or research a medical condition to determine if they need medical attention. They won’t be looking in the Yellow Pages or an encyclopedia. They’ll be going online to conduct a search onRead More

Posted On January 23, 2017 By In Web Exclusive

How to Cope with a Difficult Boss

Urgent message: When employees in an urgent care center encounter a physician or administrator who is challenging to work for, there are often steps they can take to avoid having to choose between their job and their sense of wellbeing.   In today’s busy work environment, we interact with dozens of people every day, and sometimes challenging individuals go with the territory. Nevertheless, coping with a troublesome boss is overwhelming, and studies have shown that the stress they cause can negatively impact your health. Although some bosses are very disorganized,Read More
Urgent message: Antibiotic resistance is a worldwide problem with a local solution—one that starts in your urgent care center. Focusing on responsible prescribing, in combination with staff and patient education, will start to curb overprescribing. Every appropriate prescription you write and every inappropriate prescription you opt not to write is a step in the right direction. By 1980, scientists believed that roughly 3%-5% of Streptococcus pneumoniae were penicillin-resistant and by the turn of the century, approximately 34% of S pneumoniae were testing resistant to penicillin. Similar studies of other antibioticsRead More