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Urgent message: As in most business settings, urgent care operators emphasize the importance of a positive cognitive culture. Given the close quarters and frequent interaction among colleagues and patients, however, emotional culture can also have a strong influence on quality of care, patient and employee satisfaction—and even the success of the operation. [The following summary of the January-February, 2016 Harvard Business Review Article spotlights how organizations are slowly realizing the importance of managing the emotional culture of their workplace. Traditionally, most organizations pay little heed to how its employees feelRead More
Urgent message: When a patient says, ‘I had a bad experience,’ you should hear, ‘I know how you can improve your service.’ Adopt that mindset and you’ll start to welcome even negative feedback—and learn to use it to your advantage. Did you know there are some urgent care centers who live to get patient complaints? Before we delve into why you should adopt a similar mindset, let’s look at why an urgent care exists. In the urgent care business world, you fall into one of two categories: owner or operator.Read More
Urgent message: International travel and high-impact competitive sports combine to equal a strong need for consistent, high-quality medical care that’s immediately accessible. Could your urgent care center provide it? Travel medicine, sports medicine, and episodic injury care are all within the purview of urgent care practice.1 Urgent care physicians and other healthcare providers are often tasked with provision and/or consultation for healthcare management of traveling groups and nonprofessional teams, including sports organizations, charity groups, mission trips, various educational and cultural exchanges, and, in this case, martial arts practitioners. The medicalRead More
Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is trying to find a nearby urgent care facility or research a medical condition to determine if they need medical attention. They won’t be looking in the Yellow Pages or an encyclopedia. They’ll be going online to conduct a search onRead More

Posted On January 23, 2017 By In Web Exclusive

How to Cope with a Difficult Boss

Urgent message: When employees in an urgent care center encounter a physician or administrator who is challenging to work for, there are often steps they can take to avoid having to choose between their job and their sense of wellbeing.   In today’s busy work environment, we interact with dozens of people every day, and sometimes challenging individuals go with the territory. Nevertheless, coping with a troublesome boss is overwhelming, and studies have shown that the stress they cause can negatively impact your health. Although some bosses are very disorganized,Read More
Urgent message: Antibiotic resistance is a worldwide problem with a local solution—one that starts in your urgent care center. Focusing on responsible prescribing, in combination with staff and patient education, will start to curb overprescribing. Every appropriate prescription you write and every inappropriate prescription you opt not to write is a step in the right direction. By 1980, scientists believed that roughly 3%-5% of Streptococcus pneumoniae were penicillin-resistant and by the turn of the century, approximately 34% of S pneumoniae were testing resistant to penicillin. Similar studies of other antibioticsRead More

Posted On December 27, 2016 By In Web Exclusive

Follow the Chain of Command

Urgent Message: An established chain of command clearly delineates roles and accountability among staff in an urgent care center. When this chain is broken by upper management “dipping down,” it creates confusion among staff, undermines supervisors’ authority, and brings inefficiency to operations. Case: Ian is the administrative director at a local urgent care center that’s part of a multi-unit operation. His responsibilities include scheduling the clinical support staff, approving time cards and writing performance reviews, addressing patient experience concerns, ordering supplies, managing vendors, and generally making sure everything runs smoothly.Read More
Urgent message: Many employers confuse perks with culture. Perks are non-wage benefits offered to employees, while culture refers to the beliefs, behaviors, and interactions of individual employees. While perks may be part of a culture, they are not a substitute or a basis for culture. The software development industry includes some of the most forward-thinking companies in the world. Not only are they creating technologies that are changing the way we work and play, they are also attracting—and retaining—skilled labor by creating new ways to set themselves apart from otherRead More